Resident satisfaction survey - Frequently asked Questions

Why is this survey being run?

The survey is being run to capture tenants’ and leaseholders’ views on a number of areas, including value for money and estate services. The results of the survey will be used to inform Brent Housing Partnership’s future decision making, with the overall aim of improving the quality of living for our residents.

What is this survey about?

The survey is about the housing services that Brent Housing Partnership provides. This includes questions about the home and neighbourhood, reporting anti-social behaviour, and major works undertaken. The survey also includes a section of questions relating to areas such as date of birth and ethnicity. These questions will help Brent Housing Partnership to build a more accurate profile of its residents and their views.

How will the calls be made?

The BMG Research call centre operates between 9am and 9pm daily and calls can be made at any time during this period to optimise response rates and ensure we reach out to a diverse set of people. That being said every effort will be made to ensure our elderly or vulnerable residents are not contacted after 6pm. Residents will also have the option of asking the researcher to call them back at a more convenient time to allow them to participate in the survey. Interviewers are fully trained and experienced researchers who specialise in research for housing clients.

Do I have to take part?

The survey is voluntary, so no one is obliged to take part. However, taking the time to complete the survey will help Brent Housing Partnership to better understand the views of their customers and what improvement might be needed in the future.

What will you do with my responses?

Survey responses will always remain confidential and secure. This means the individuals’ views will never be identified. The views of customers will be grouped together in order to see how Brent Housing Partnership is viewed as a landlord.

Who is BMG Research?

BMG Research is an independent research company and have been chosen by Brent Housing Partnership to run this survey. BMG will run the surveys and provide confidential results. BMG fully abides by the Market Research Society Code of Conduct.