Contact us

If you cannot find an answer here on our website then the easiest way to get information is to:

Submit an online enquiry form

If you want to pay, apply, book or report something specific and you know the service you are looking for you can try our direct links to our online forms:

Apply for it Pay it Report it

Check rent balance and repair history

My Account provides you with a safe and flexible way to access Brent Council and Brent Housing Partnership (BHP) services and your personalised information such as rent statements and repairs history.


Creating an account is easy and takes a couple of minutes. All you need to get started is an email address, to use as a login, and so we can send you details on how to activate your account.

Log in or register for My Account

Other ways to contact us

You can also contact us by emailing, calling 020 8937 2400 (between 8am to 5pm, Monday to Friday), visiting our offices, or you can write to us.

Out of hours emergencies

Popular contacts

In order to resolve particular types of enquiries promptly it may be easier to contact the following:

Complaints and compliments

Website enquiries

If you have an enquiry regarding the BHP website, for example, you have a problem finding or viewing any of our webpages please use our website feedback form.

  • Deliver Brent Council's Customer Promise
  • Value and respect our customers
  • Adhere to our policies and meet our service standards
  • Keep promises and manage expectations
  • Keep customers informed
  • Respond quickly when things go wrong
  • Put ourselves in customer's shoes