Repair priority

To help you decide whether your repair is urgent or not, listed below are all Brent Council's repairs categories:

Priority 1

Attend within two hours to make safe and complete within 24 hours.

Priority 2 - Right to Repair guidelines apply

Tenants can use the Right to Repair schemes for small repair jobs. The repair must cost less than £250 to carry out.

Type of Repair Target for Repairs to be carried out
Total loss of electrical power 1 day
 Partial loss of electric power  3 days 
 Unsafe electrical fitting 1 day
 Partial loss of water supply  3 days 
Total or partial loss of accommodation or water/heating between 31st October and 1st May  1 day 
Total or partial loss of accommodation or water / heating between 30th April and 1st November  3 days
Toilet not flushing (where there is no other toilet in dwelling)  1 day 
Blocked sink, bath or basin  3 days
Tap which cannot be turned off 3 days
Leakage from water or heating pipe, tank or cister 1 day
Leaking roof 7 day
Insecure external window, door or lock 1 day
Loose of detached banister or handrail 3 days
Mechanical extractor fan in internal kitchen or bathroom not working 7 day

Exceptions to Right to Repair

Repairs normally treated as Right to Repair jobs will be treated as Priority 3 for the following reasons:

  • Cost of full repair work is over £250
  • Resident is not able to meet the appointment outlined within the target.

Priority 3

Complete repair within 28 days.