Rechargeable repairs

In some circumstances we may charge you for a repair if it was caused by your misuse or neglect. Examples could include you (or your guests) smashing a window or locking yourself out of your home.

We will advise you on if it is rechargeable when you report it to us.

If a repair is rechargeable

You will be asked by our contractor to sign a copy of a form which outlines the work carried out and how much it cost to complete. An invoice will be raised for which you will be liable.

Payments and insurance

It is possible to pay for recharged repairs by instalments.

You might be able to claim back the cost of rechargeable repair done through your personal home contents insurance. It is up to you to check your policy details to see if you are covered for accidental damage.