Bogus callers

Some criminals trick their way into homes so that they can steal or do harm. This simple guide may help you avoid this problem.

What you should do

  • Use a door chain and spy hole if you have one
  • Ask callers for their identity card
  • Refuse entry to a stranger or someone you are not sure of
  • Call the police if you are not sure about the claims of someone calling at the door.

What you shouldn't do

  • Allow anyone into your home if you are not happy about them
  • Believe that someone is an official without the proper identification
  • Part with cash on the promise that work will be done in the future
  • Keep more money in the house than you need.

Check ID

Always check that officials visiting your home are genuine.

Visiting BHP or council officers and our contractors will be able to show you their identification. They will also be happy to wait while you check their identity. Make sure you ask to see it before you allow them to your property. If they refuse or you are unhappy with what you are shown, please contact the Customer Response Team on 020 8937 2400.


Fraudulent or suspicious calls should be reported using the National Action Fraud website by clicking on the following link.


Report suspicious callers to Action Fraud now

If you feel threatened in any way, please call the police on 999. Remember, a genuine caller will never mind you taking precautions.

Entryphone system

Some blocks in the borough are fitted with entryphone systems. These are designed to ensure that only authorised people gain access to the block in order to increase the security of your flat. Please make sure that you do not let anyone into the block who is not known to you. If there are any defects in the door entry system, please report them immediately to the Customer Response Team.

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