Mystery shopping

Brent Council needs residents to help us test the quality of our services. We are committed to providing the best service we possibly can and are very keen to ensure that all of our residents feel involved.

The role of a mystery shoppers is to agree and monitor services which could include improvements to services in areas where we may not be performing well for our residents. You will supported by a Brent Council officer.

You will be asked to do random checks on different departments within Brent Council by phone or in person.

What we can offer you

  • We will provide all the necessary training, support and out-of-pocket
  • You will meet new people, learn new skills and share experiences that you can use elsewhere.
  • We want to encourage all residents to apply, even if you have not been involved with Brent Council before.

Enquire about mystery shopping